ICT Direct Warranty

General

ICT Direct Ltd offer, as standard, a 12 month Return To Base warranty from date of invoice for all hardware sold (excluding printers, where the warranty period is 3 months) unless otherwise stated.
All repairs are carried out in accordance with our Terms & Conditions of Repair. All repairs under a separated individual warranty are subject to the terms of that warranty and, in the event of any conflict between these individual terms and the Terms & Conditions of Repair, the Terms & Conditions of Repair shall prevail.
If goods are deemed faulty they will either be repaired or replaced.

Hardware and Components - Return To Base Warranty

• You must submit a suspected fault through the Fault Report Form on our website.
• We will then get a Technical Support Engineer to verify details of the problem.
• If our Technical Support team deem that a system is faulty, we will issue a Fault Reference Number.
• You will then need to securely package to avoid transit damage and the Fault Reference Number written clearly in the outside of the box with a copy of the Fault Report Form inside, and returned to:
  

Customer Services
ICT Direct LTD
Unit X, Bee Mill
Ribchester
PRESTON
Lancashire
PR3 3XL

• If goods are received with transit damage due to inadequate packaging, the goods will be returned immediately and you will be charged £5.00 per item plus the cost of delivery.Otherwise, on receipt, the product will be repaired. Our service turnaround time is targeted at within 5 working days.
• Where a product becomes obsolete, ICT Direct will replace faulty goods with a product of either equivalent or higher specification of the original part.
• N.B. ICT Direct cannot be held responsible for items received that are damaged in transit and if received as such the system will be treated as an out of warranty repair.
• If a product is received no fault found, ICT Direct would charge £15.00 per item found not to be faulty and will charge for the carriage to return the item. This charge must be paid before the item can be returned or collected.

Warranty Exceptions

• ICT Direct will not authorise the return and repair of any system which has modifications to the purchased specification i.e. addition/removal of components without prior consent from ICT Direct.
• In the event you wish to alter the system from the original specification you must contact ICT Direct Enquires to obtain a log reference for authorisation.
• Responsibilities
  Although we make every effort not to lose any information from your hard disk, please ensure all system data is backed up prior to returning hard drives, systems.
• ICT Direct will not be held responsible for any loss of data or program files.
• Charges
  No charges are applicable to goods that are within ICT Direct warranty period and are deemed to have failed due to electronic or mechanical failure.

Outside of Warranty

The following charges are applicable to any goods out of the warranty period, or any goods deemed to have failed due to improper handling, misuse, packing or negligence, fluctuation of electric power, air conditioning, humidity control, accidents, abuse, misapplication, faulty installation, modification or service by anyone other than ICT Direct, or any other by prior authorisation by ICT Direct, or damage attributable to other environmental conditions. Charges are subject to variation without notice. Current charges are as follows:

• On Customer Site
  Labour @ £75.00 per hour, travel costs at 35p per mile and the cost of materials used, plus VAT.
• Return To Base
  System & notebook Inspection fee of £35.00 is charged plus VAT for any out of warranty inspections.
  Labour @ £35.00 per hour plus VAT will be charged for any out of warranty repairs done internally along with charges for the parts used, and will charge for the carriage to return the item. Costs must be paid before the item can be returned or collected..
• Payment
  Payment for all out of warranty repairs is by current dated cheque, credit card or bank transfer only regardless of any credit facility held. A copy of the cheque should be sent back with the authorised estimate before any repairs will commence. If the estimate is declined payment is required before the Engineer can leave the site.

Hours of Support

Our Technical Support is available from 9.00am to 5.00pm Monday to Friday (excluding Bank Holidays) Call 01254 820980