ICT Direct - refurbished computer hardware distributors to UK schools and colleges.

Telephone ICT Direct on 01254 820980

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Warranty Details
ICT Direct Warranty Information

ICT Direct Warranty Information

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General Information about ICT Direct Return To Base Warranty


ICT Direct Ltd offer, as standard, a 12 month Return To Base warranty from date of invoice for all hardware sold (excluding printers and laptop batteries, where the warranty period is 3 months).

Computer Base Units

Gold and Platinum Warranty options from ICT DirectFor computer base units only we offer two product options:

GOLD: This is a standard 24 month RTB Warranty issues on all HP base units.

PLATINUM: This option of a 36 month RTB warranty is also available at extra cost, please see individual base units product pages for an idea of cost.

 

Making a Warranty Claim

Please use the ICT Direct KnowledgeBase to diagnose the hardware problem. If this proves unsuccessful please complete the Support Form or contact us on 01254 820980

Manufacturer Warranty

Many of our products still have manufacturer warranty. If this is the case then please contact the hardware manufacturer, who will resolve the issue.

As laptop trolleys are purchased brand new, they carry full manufacturer warranty, please refer to the individual laptop trolley product pages for more information.

All repairs are carried out in accordance with our Terms & Conditions of Repair. All repairs under a separated individual warranty are subject to the terms of that warranty and, in the event of any conflict between these individual terms and the Terms & Conditions of Repair, the Terms & Conditions of Repair shall prevail.

If goods are deemed faulty they will either be repaired or replaced.

Hardware and Components - Return To Base Warranty

  • You must submit a suspected fault through the Fault Report Form on our website.
  • We will then get a Technical Support Engineer to verify details of the problem.
  • If our Technical Support team deem that a system is faulty, we will issue a Fault Reference Number.
  • You will then need to securely package to avoid transit damage and the Fault Reference Number written clearly in the outside of the box with a copy of the Fault Report Form inside, and returned to:


ICT Direct LTD (Support)
Unit X, Bee Mill
Ribchester
PRESTON
Lancashire
PR3 3XL
 

  • If goods are received with transit damage due to inadequate packaging, the goods will be returned immediately and you will be charged £5.00 per item plus the cost of delivery. Otherwise, on receipt, the product will be repaired. Our service turnaround time is targeted at within 5 working days.
  • Where a product becomes obsolete, ICT Direct will replace faulty goods with a product of either equivalent or higher specification of the original part.
  • N.B. ICT Direct cannot be held responsible for items received that are damaged in transit and if received as such the system will be treated as an out of warranty repair.

Warranty Exceptions

  • ICT Direct will not authorise the return and repair of any system which has modifications to the purchased specification i.e. addition/removal of components without prior consent from ICT Direct.
  • In the event you wish to alter the system from the original specification you must contact ICT Direct Enquires to obtain a log reference for authorisation.

Responsibilities

Although we make every effort not to lose any information from your hard disk, please ensure all system data is backed up prior to returning hard drives, systems. ICT Direct will not be held responsible for any loss of data or program files.

Hours of Support

Our Technical Support is available from 9.00am to 5.00pm Monday to Friday (excluding Bank Holidays) Call 01254 820980